TechWriterSolutions, LLC (TWS) provides technical documentation services for a wide variety of industries, companies, and products.  The services include technical writing, training development, proposal writing, medical writing, editing, and proofreading.  

Our focus is on working with clients to transform their technical documentation into clear, accurate, and user-friendly documentation.  We do this either by updating or editing the current documentation and/or working with client SMEs to create new documentation.

With a strong network/team of experienced, industry-specific technical writers, we provide tailored documentation solutions that enable clients to enhance operational efficiency and end-user satisfaction.  Our technical writers are available for projects, part-time, full-time, permanent hire, or as-needed/on-call.

HOW WE DO IT – OUR PROCESS 

1. Initial Contact 

When you reach out via email or phone, we’ll coordinate a Project Scoping Call to understand your documentation needs in detail.

2. Scoping Call

The Scoping Call is an information gathering process and we’ll ask key questions such as:

• What are the deliverables? (e.g., SOPs, user guides, manuals, proposals, medical documentation, etc.)
• Is there existing documentation?
• Who is the intended audience?
• Are specific skill sets required? (e.g., engineering, IT, manufacturing, medical, finance, etc.)
• What is the availability of your SMEs?
• Do you require on-site or remote support?
• On average, how many hours per week do you see the writer dedicating to the project?
• What is the tentative start date, and when do you need the documentation completed, or is it ongoing/as needed?
• What software and tools will be used?
• Will the project require the writer to create graphics, images, take screenshots, or insert photos?
• Is there a budget in place for the project, or do you have an idea of where you want to be cost-wise? (We can work with you on this.)

3. Writer Selection 

Following scoping call (usually within 24-48 hours);

• We identify qualified technical writers based on your project requirements and send you:
• Resumes of available writers
• Hourly rates for each writer
• Any writer questions or comments
• Work samples can be provided (as long as they are non-proprietary).
• We can also arrange introductory calls between you and the writer to ensure they are a good cultural and professional fit.

4. Pricing Information

Our rates are always based on the consultant rate to us.  Upon speaking with a writer, the writer would be able to provide you with an estimate of time based on a review of any documents and the information you have provided.

5. Project Start & Time Tracking

• Upon project approval, TWS provides a Client Contract with a Statement of Work (SOW), outlining:

• Start date and end date (if applicable)
• Scope
• Hourly rate
• Other agreed-upon details

 6. Project Launch

• Once a writer is selected and project has been approved, we schedule a Kickoff Call with all stakeholders to:

• Review the project scope
• Confirm deliverables
• Align on timeline and milestones

7. Timekeeping:

• TWS uses an online timekeeping system called TrackerRMS, our integrated CRM and timekeeping system.

• Writers log time and tasks daily.
• A designated Time Approver from your team will review and approve weekly timesheets.
• Invoices are sent bi-weekly based on approved time entries.

If you’re ready to improve the clarity, quality, and effectiveness of your technical documentation, let’s talk.